Customer Service Agent (Swedish-speaking)

Customer Service · Tal-Pietà, Pieta
Department Customer Service
Employment Type Full-Time
Minimum Experience Entry-level

Wait, Wait, Wait! Picture this..

Woke up - Rise and shine! Nothing beats a good morning run before work, wouldn’t you say? Especially in Malta! During the summer months, the average sea temperature here is 26%, so be sure to bring your swimwear!

07:30am – Arrived at our superb offices in Pieta and went straight to take a shower.

09:00am – PENTHOUSE KITCHEN IS OPEN! You went to the top floor and chose your fresh breakfast made by our Chef and Assistant Chef’s. Went straight outside in the terrace, looked at the view and enjoyed your breakfast with your colleagues.

Till you’re hungry again - As a key employee of the Customer Service Team, you will be the first point of contact with our players through live chat, email, and phone calls. All aspects of this role are customer-centric and focused on delivering the best possible experience. Your main responsibilities will be to:

 

  • Greet and communicate with customers in a warm and empathetic fashion
  • Deliver a high level of customer service to customers regarding their queries and inform them about promotions and deals on site
  • Identify and support players in difficulties they might encounter
  • Enable our players with quality solutions in a timely, personal and professional manner that exceeds the customers’ expectations
  • Provide explanations to customers about products/site/policies
  • Keep up to date with new information/policies
  • Build a trusting relationship through accurate answers and a positive vibe
  • Understand, guide, and support players in Responsible Gambling 
  • Collaborate with our Fraud and payments team in customer queries
  • Understand AML and report any suspicious activity
  • Update customer account/details with necessary information when needed



Lunch time – After you chose and ate your lunch from our Penthouse Kitchen, John challenged you for a ping pong match! However, you already had plans with Heidi for a table soccer match.

Heidi is new, but it will be very easy for her to settle in. She gets to know everything there is to know about the job, right here! Plus, she had help from Videoslots financially for her flight tickets, using the company apartment once arrived in Malta and even a paid private health insurance! Yep, you name it!

17:30pm – Work done! You joined your colleagues for some drinks at a beach club which is 10 minutes away from work! Thanks to Videoslots, all employees receive party tickets and free beach club access. John didn’t join as he made plans with another colleague for a Padel match in a professional Padel court which Videoslots also gave all employees free access to!

WOW! Can you believe that this could literally be a day of your work?   


We are Videoslots, the world’s BIGGEST online casino!

We were born in 2011 as a result of a handful of entrepreneurs who not only had a knack for entertaining others but also an affinity with the iGaming industry. They teamed up and went about building an industry leader, setting the bar to an all-new high. Now in just ten years we now offer over 5,300 games from over 160 different game providers and we’re set to keep on growing! Naturally, we can't do all of this as well as all the exciting things we have lined up for the years to follow without the living legends that make our business the success it is today.

I know you’re asking yourself “What do I need?”


  • You are a fluent or native Swedish-speaker who can also speak/write English fluently
  • Willingness to work on shifts (24/7)
  • You have a positive and can-do attitude with a flexible approach 
  • You enjoy learning and sharing your knowledge with others
  • You have a genuine interest in iGaming and eager to learn more
  • You take pride in giving support to people with empathy and show engagement in delivering an excellent service
  • An excellent listener 
  • A team player that can work independently


Ready for the best part? Here’s what you’ll get:

  • Relocation package and assistance 
  • Private health insurance
  • Wellness allowance 
  • Wednesday and Friday Breakfasts
  • Daily fresh fruit, tea, and coffee
  • Birthday leave
  • Professional development support
  • Additional marriage leave
  • Additional paternity leave
  • 5 days of your sick leave to care for your sick child
  • 1 volunteer day
  • Flexible start and finish times (except for teams who work shifts)
  • Free transport home for late-night shifts
  • Refer a friend bonus
  • Department team building activities 
  • Monthly get-togethers and activities
  • Party tickets and free beach club access
  • Company loyalty trip
  • Free breakfast and lunch provided via our brand new penthouse kitchen

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  • Location
    Tal-Pietà, Pieta
  • Department
    Customer Service
  • Employment Type
    Full-Time
  • Minimum Experience
    Entry-level